Frequently Asked Questions (FAQ)
Effective Date: January 1, 2025
Jurisdiction: Mumbai, Maharashtra, India
Contact Email: helpdesk@celestylz.com
At CELE STYLZ, we strive to make your shopping experience as seamless as possible. Below are answers to some of the most commonly asked questions regarding our products, orders, and policies.
1. What types of products do you sell?
We offer a variety of products through three main categories:
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Print on Demand (POD): Customizable items such as t-shirts, mugs, and posters, which are printed and made to order.
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Dropshipping Products: Items that are shipped directly from our suppliers to you, without us handling inventory.
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Ready-to-Serve (RTS): Products that are in stock and ready for immediate shipping.
2. How can I place an order?
To place an order with CELE STYLZ:
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Browse our website and select the products you want to purchase.
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Customize your POD products (if applicable).
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Add items to your cart and proceed to checkout.
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Enter your shipping details and payment information.
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Confirm your order, and we will process it accordingly.
You will receive an order confirmation email once your order is successfully placed.
3. What is the difference between POD, Dropshipping, and RTS products?
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POD (Print on Demand): Products are made to order and customized with your choice of design or artwork. Each item is printed after the order is placed.
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Dropshipping: We source products from a third-party supplier who ships directly to you. You won’t see the products physically in our warehouse.
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RTS (Ready-to-Serve): Products are already in stock and ready for immediate dispatch. No customization or waiting time required.
4. Can I customize my products?
Yes! For Print on Demand (POD) items, you can customize products such as t-shirts, mugs, phone cases, and more. You can upload your designs or choose from our pre-made templates.
5. How do I know if my product is a POD or RTS item?
When browsing our website, you will see a clear indication of whether the product is Print on Demand (POD), Dropshipping, or Ready-to-Serve (RTS). Each category has its own product page, so you can easily identify the type of item you are purchasing.
6. How long will it take for my order to arrive?
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POD Products: Since these are made to order, it may take 7-10 business days for production and another 3-7 business days for shipping.
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Dropshipping Products: These items typically take 10-15 business days for delivery, depending on the supplier and your location.
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RTS Products: These are usually shipped within 2-3 business days and delivered within 5-7 business days.
Shipping times may vary depending on your location and other factors.
7. Can I change or cancel my order after placing it?
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For POD Products: Orders can be canceled within 12 hours of placement. After that, the order is sent into production, and cancellation is no longer possible.
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For Dropshipping Products: You can cancel the order within 12 hours. After the order is dispatched from the supplier, cancellations are not allowed.
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For RTS Products: You can cancel your order anytime before it is shipped. Once dispatched, cancellation is no longer possible.
8. What is your returns and refunds policy?
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POD and Dropshipping Products: Returns are accepted within 7 days of delivery for defective or incorrect items. Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
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RTS Products: Returns are accepted within 14 days of delivery, as long as the items are unused and in their original packaging.
For more details, please refer to our full Returns and Refunds Policy.
9. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through our courier’s website.
10. Are there any items that cannot be returned?
Yes, the following items are non-returnable unless they are defective or damaged:
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Customized or Personalized Products (e.g., custom prints)
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Beauty and Hygiene Products
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Clearance or Final Sale Items
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Gift Cards/Vouchers
11. What should I do if I receive a damaged or defective item?
If your product is damaged or defective, please notify us within 48 hours of receiving the item. Provide a photo of the defect, and we will either issue a refund or send a replacement, at no additional cost.
12. How do I get a refund?
Refunds for POD and Dropshipping products will be issued to your original payment method once we receive and inspect the returned item. Refunds are processed within 7-10 business days.
For RTS Products, refunds are issued in the same manner once we verify the return.
13. How do I contact customer support?
You can reach our customer support team by emailing us at helpdesk@celestylz.com. We are available to assist you with any inquiries, returns, or issues related to your order.
14. Do you offer exchanges?
Yes, we offer exchanges for POD, Dropshipping, and RTS products. Exchanges are available for size issues, color changes, or defective products. Please contact us within 7 days (for POD/Dropshipping) or 14 days (for RTS) to initiate the exchange process.
15. Do you ship internationally?
Currently, we offer shipping within India. We are working towards expanding our services to international customers, so please stay tuned for future updates.
16. How do I opt out of marketing emails?
You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any of our promotional emails. Alternatively, you can contact our customer support at helpdesk@celestylz.com to request an opt-out.
17. How is my personal data protected?
At CELE STYLZ, we take your privacy seriously. We use encryption, firewalls, and secure servers to protect your personal data. Our Privacy Policy outlines the specific measures we take to ensure the confidentiality and safety of your information.
18. Can I customize the packaging for my order?
At this time, we do not offer customization for packaging. However, we ensure that all items are packaged securely and professionally for safe delivery.
If you have any additional questions, feel free to reach out to us at helpdesk@celestylz.com. We’re always here to help!
